FAQS

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your Uptimum Bodied account and find all your order information. You can also check your order email and click on the tracking number to track your order.

When you place an order with Uptimum Bodied we will have to process the order first. Processing usually takes 48 - 72 hours for your order. We will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you reside in and which method you choose.

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your Uptimum Bodied account and click “My Orders” button to see your orders. You may also send an email to customer service on our contact page

Please note that we can help you modify your order before shipment. You can contact us via email and give us your requirement. We’ll make an exchange accordingly and to the best of our ability.  (it may include changing the size or the color of an item, removing an item, changing your shipping address. Once your package has shipped, we will not be able to change anything.

We access Mastercard, Visa, American Express, and Discovery. PayPal coming soon.

Money will be taken immediately once it is authorized. An email will be sent to you to confirm your order. But if your card is not authorized or is under the status of pre-authorization, payment will not be taken. You may contact your bank or card issuer to authorize the payment. Please note that even if a payment isn’t authorized, it may still appear as though Uptimum Bodied has proceeded with the transactions. This occurs because some card issuers still hold the funds for a short period of time. We will be more than happy to assist you with any problems following this matter.

Uptimum Bodied will usually ship with your local post office. There should not be any additional fees when using regular mail. If there are any duties or fees due to customs (mainly for international customers) Uptimum Bodied is not responsible.

If your order is paid successfully, you cannot change it directly on your end.

Continue to submit a ticket or contact us via email and we can help you change the shipping address before shipment. If the order is already out for delivery, we cannot change your address.

If you want to manage your address book for future purchase, sign in your Uptimum Bodied account then find “Address Book” to have a detailed check.

All domestic tracking information will automatically generate. However, international tracking information will take a couple of days before the tracking information will show any movement.

There is a no refund policy. We are willing to work with you and accept exchanges only. Exchanges will only take place 10 days after the item has been delivered. Exchanges will not be accepted if the tag is not attached and there are damages to the item. If there isn’t anything you would like to exchange store credit will be provided. Please contact us immediately so that we can send you the steps on how to exchange an item.

Registering with Uptimum Bodied has many benefits and will make your shopping experience easy and efficient.  You can check out items as a guest user.

To register, enter your email address, create a password and wait for the confirmation email from Uptimum Bodied, read the email for further instructions. Please make sure the email address you use is entered correctly.

Uptimum Bodied offers great deals and discounts when you subscribe. Subscribe to our mailing list for updates and discounts.

Its easy to reset you password with Uptimum Bodied. Here are the following steps that will help you to reset your password.

Select “Sign In” at the right corner of our homepage.
Select “Forgot Your Password?”
Enter your registered email address in the provided box.

A new password will be created via the link in your registered email.
If you cannot locate the email, be sure to check your spam folder.
Enter the new password to log into your account.

If you do not want to keep up with our latest items and promotions, you may unsubscribe by simply clicking the unsubscribe link at the bottom of every email we send and follow the instructions.

Uptimum Bodied respects your privacy and keep your personal information confidential. When you visit our site, the information collected is stored by your browser, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser.

Uptimum Bodied uses Merchant Services from Wells Fargo, that secures the process of payment and confidential information.

Majority of our clothing is true to size, but there are items that run smaller or bigger than others. If this occurs, we will make sure to let you know in the description of the item. If you are unsure of the size, you need you can call us at or email us so that one of our representatives can help you choose a size. Most of the time, customers take an item that is too small; therefore, if you believe you are in between sizes we suggest the next size up. Our models always wear small unless noted in the description. You can view can view our size chart here.

We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store. If you are really interested in an item, please contact us so that we can do our best to assist you.