There is a no refund policy.
However, we are willing to work with you and accept exchanges only. Exchanges will only take place 10 days after the item has been delivered. Exchanges will not be accepted if the tag is not attached and there are damages to the item. If there isn’t anything you would like to exchange store credit will be provided. The customer is responsible for the shipping fees (return, and new label).
If the exchange deems our fault we will pay for the return label and shipping otherwise, customers will be responsible to pay for all shipping cost.
We apologize for any damaged goods! We try our best to complete an extensive quality control check, to prevent these delays from occurring.
Please contact us immediately firstname.lastname@example.org so that we can send you the steps on how to exchange an item.
Pre-orders allow consumers to guarantee immediate shipment on release!
Pre-Orders usually take between 2-4 weeks to arrive to our facility. Once they arrive to our warehouse, shipping will then proceed.
If Pre-Orders are delayed by more than 41/2 weeks, a full refund will be offered.
Having a Pre-Order item amongst other items in your order will hold back the delivery of your ENTIRE order.
Email us at email@example.com
if you would like to arrange a split of the order. (It may inquire extra cost)
Please note: estimated shipment dates included in the description of items are approximate and subject to change.
ALL SALES ARE FINAL!