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There is a no refund policy.
However, we are willing to work with you and accept exchanges only. Exchanges will only take place 10 days after the item has been delivered. Exchanges will not be accepted if the tag is not attached and there are damages to the item. If there isn’t anything you would like to exchange store credit will be provided. The customer is responsible for the shipping fees (return, and new label).
Damaged Goods
If the exchange deems our fault we will pay for the return label and shipping otherwise, customers will be responsible to pay for all shipping cost.
We apologize for any damaged goods! We try our best to complete an extensive quality control check, to prevent these delays from occurring.
Please contact us immediately uptimumbodied@gmail.com so that we can send you the steps on how to exchange an item.
Pre-Orders
Pre-orders allow consumers to guarantee immediate shipment on release!
Pre-Orders usually take between 2-4 weeks to arrive to our facility. Once they arrive to our warehouse, shipping will then proceed.
If Pre-Orders are delayed by more than 41/2 weeks, a full refund will be offered.
Sale Items
ALL SALES ARE FINAL!
All shipping services will be through UPS or USPS.
Processing time can run from 24-72 hours.
Standard Shipping is 3-6 business days for delivery.
Delivery time does not include Saturdays, Sundays or holidays
Express Shipping for domestic orders is 1-2 business days.
If you need next day, please email us before placing order.
We do our very best to ensure that all items are in stock but in the rare occurrence that an item is unavailable or if we need additional identification provided for credit verification, you will be notified within 48 business days.
International shipping is 3-6 days, serviced through UPS Worldwide Expedited.
This does not include our 24-48 hours for processing.
There may be duties and taxes imposed on your order that aren’t reflected in our prices. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country.
Uptimum Bodied is NOT responsible for any of these charges. The shipping charge only covers the shipping. Please note that we are not responsible for delivery arrival times/dates, as Customs can delay your package for reasons beyond our control.
If you refuse a shipment from Uptimum Bodied or a shipment is undeliverable, you are still responsible for the cost of the merchandise, the original shipping charges, any import Fees that are incurred on the package, and the cost of returning the package to Uptimum Bodied.
Please email your shipping and handling questions or comments to uptimumbodied@gmail.com.
Once the shipment is out of our hands, we are no longer responsible for the package. However, you can email us and we will work diligently to assist where we can.